The Way Undercover Recording Exposed a £28m Timeshare Scheme

Prosecutors have labeled it as among the biggest deceptions of its nature in the United Kingdom.

In all 14 people have been sentenced for their role in a £28m conspiracy to swindle over 3,500 vacation property holders.

The affected individuals were desperate to terminate decades-old timeshare contracts and tried to find help.

A large number were in the age range of 60 and 80. Over 500 of them surrendered over £10,000, and a single victim paid over £80,000.

Those victimized were subjected to aggressive sales meetings continuing for six hours. They were out of money, owning useless fake "points" and continued to be locked into expensive holiday ownership agreements they could no longer use.

The Company Central to the Fraud

The business at the core of the fraud was the organization in question. They accepted people's money to support the proprietors' opulent lifestyle of prestigious schooling, high-end properties and exclusive air travel.

The individual at the helm of the organization, the main defendant, was sentenced to a 90-month prison term in January for conspiracy to defraud.

On Friday, his spouse one of the co-defendants was one of the final three to hear their sentences.

She was handed a two-year long deferred imprisonment at Southwark Crown Court after admitting money laundering.

It has been a long time coming and signifies a major victory for the victims who came forward, the police and the Crown.

The Way the Inquiry Started

The first knowledge of SMT was in the summer of 2016. The role involved in the reporting team of a news organization, making investigative programmes.

A colleague noted that his mum had inherited the ownership of a holiday property in the Spanish coast and, after long-term use, had started seeking to get out of the agreement.

It should be noted how widespread vacation properties had become with British holidaymakers in the last decades of the 20th century.

Vacation properties allowed families to access the same accommodation each season, or trade their weeks with fellow investors who had apartments in other resorts. Approximately 600,000 vacation seekers seized that opportunity.

The early surge was linked to a lot of stories about unscrupulous sellers fraudulently marketing investments. They appeared frequently on consumer TV programmes.

The typical timeshare contract locked buyers for long periods.

At that time, those holders who had used their regular accommodation in the sunshine for 20 or 30 years were getting older, and many were hoping to say farewell to their vacation investments.

Some had declining mobility and found it difficult to access their units. Some just thought they'd got all they wanted from them. And a portion had died, in numerous instances bequeathing their loved ones to take over the contracts - including their yearly fees and maintenance fees.

The Investigation Unfolds

It was at this point the friend's mum had ended up. She searched the web for options and came across SMT, a business whose online presence claimed to terminate her agreement.

Yet, having paid a fee and arranged an appointment with them, her family smelled a rat.

Subsequent checking revealed numerous individuals reporting they had handed over cash and achieved no result in return. Actually, they had suffered financially. Significant sums.

Our team began investigating what was happening. It soon emerged that there were questionable operators active in the holiday ownership market.

An attorney had numerous client reports preparing to take action against the company.

We spoke to people who had dealt with the organization and they each reported similar experiences. They thought the business would acquire their investment off them but when they went to a consultation (for which they submitted funds initially) they were advised there was no potential buyers.

Rather, they were persuaded - indeed coerced - to spend more money investing in "the company's points system", linked to the organization's holding firm, the parent organization.

The nature of these rewards was somewhat vague. They seemed similar to a form of credit, offering cheaper vacations and amenities and consumer discounts.

And they were seemingly "exchangeable with other owners, some time down the line.

Investing money at the time would produce an eventual payoff that would pay for SMT's fees and allow the timeshare holder with a gain, liberated eventually from their troublesome deal.

An unrealistic promise? Certainly, that proved correct.

A 'Bait-and-Switch Tactic'

Assuming these reports were true, this was a massive scam.

This is known as a "deceptive marketing."

A business - in this case the organization - "baits" the client by promoting a specific service but then to claim it is unavailable, pushing the customer to a different, lower-quality option.

Such practices are unlawful. Equipped with all the testimony we had gathered, we argued to secretly film one of the company's meetings.

This takes time, effort, and clear arguments for why this is the exclusive approach to gather the information required to prove wrongdoing.

Once authorized, our small team set up a consultation with one of the firm's agents in the English town.

Acting as a member of the public hoping to get his mum free from her timeshare contract|holiday ownership agreement

Cindy Atkinson
Cindy Atkinson

Renewable energy journalist with a decade of experience covering solar innovations and sustainability practices worldwide.